Refund and cancellation policy
Please review these terms before purchasing any AMISOFTWARES software plan, service, support package, or demo-linked offer.
Digital Product Nature
Our software plans, tools, activation support, and digital services are primarily delivered in digital form. Because access and setup may begin quickly after purchase, refund eligibility may be limited.
Before Activation Requests
If a customer requests cancellation before the software or service is activated, reviewed, configured, or delivered, the request may be considered for a refund after internal verification.
After Activation
Once login details, access permissions, configuration support, training assistance, digital delivery, or usage guidance has been provided, refunds may not be applicable except where required under valid written approval.
Case Review Basis
Any refund request is reviewed on a case-by-case basis. Customers should provide order details, payment proof, reason for request, and date of purchase for verification.
Misuse and Abuse
Refunds may be declined in cases involving abusive behavior, repeated access claims after use, misuse of demo credentials, unauthorized sharing, or policy violations.
Processing Time
If a refund is approved, the credited amount is usually processed through the original payment method within the timeline applicable to the payment gateway or banking partner.
Support First Approach
Before raising a refund request, customers are encouraged to contact support so that installation, usage, plan understanding, or technical concerns can be addressed properly.
How to Request
To raise a billing or refund request, please contact AMISOFTWARES with your name, plan details, payment information, and issue summary through the official contact channels or demo form.